PRODUCT CARE
How should I look after my custom trainers and bags?
Keep your items clean and dry. Avoid prolonged exposure to water or direct sunlight. For trainers, wipe off dirt with a soft cloth and use a suitable sneaker cleaner. For bags, store them in a dust bag when not in use and avoid overfilling.
Do you offer refurbishing or repairs?
Yes. We offer limited repair and refurbishment services for our custom items. Contact us through our website or WhatsApp group to discuss options and pricing.
How long will my products last?
With proper care, custom trainers and bags can last several years. Longevity depends on usage, storage, and maintenance.
Can I clean my products at home?
Yes, but use gentle, appropriate cleaning products. Avoid harsh chemicals or soaking items in water, as this can damage materials and designs.
Do your products come with a dust bag or protective case?
Custom bags come with a dust bag, and certain trainers may include a protective shoe bag. Always store items in these when not in use to preserve quality.
Can I resole or recondition my trainers?
For eligible trainers, resoling or refurbishment is possible. Reach out to us for details and pricing.
Any tips to prevent colour fading or damage?
Keep items out of direct sunlight for long periods, avoid contact with rough surfaces, and handle with clean hands. For leather items, regular conditioning is recommended.